米フロンティア航空、電話での顧客対応を終了
Frontier Airlines ends customer service over the phone
Frontier Airlines ends customer service over the phone
米格安航空会社(LCC)のフロンティア航空が、航空便に関する情報を必要としたり旅程の変更を望んだりする利用者について、電話による対応を行っていないことがわかりました
It turned out that Frontier Airlines, a low-cost carrier (LCC) in the United States, did not respond by phone to users who needed information about flights or wanted to change their itineraries.
It turned out that Frontier Airlines, a low-cost carrier (LCC) in the United States, did not respond by phone to users who needed information about flights or wanted to change their itineraries.
こうした対応は先々週から始まった
This kind of response started two weeks ago
This kind of response started two weeks ago
フロンティア航空は、連絡手段の完全なデジタル化を実施したと述べました
Frontier Airlines said it has implemented a complete digitization of its means of communication
Frontier Airlines said it has implemented a complete digitization of its means of communication
フロンティア航空からの助けや情報が必要な利用者は、オンラインのチャットボットやSNSを使う必要があります
Passengers who need help or information from Frontier Airlines should use online chatbots and social networks.
Passengers who need help or information from Frontier Airlines should use online chatbots and social networks.
生身の担当者と話す必要がある利用者は、24時間対応のチャットツールを使用することができます
Users who need to speak to a live representative can use our 24/7 chat tool
Users who need to speak to a live representative can use our 24/7 chat tool
フロンティア航空の広報担当は声明で、利用者の大部分がデジタルチャンネルによるやり取りを好むことが分かったと述べました
A spokesperson for Frontier Airlines said in a statement that it found that the majority of users prefer to interact through digital channels.
A spokesperson for Frontier Airlines said in a statement that it found that the majority of users prefer to interact through digital channels.
同社は現在、可能な限り迅速かつ効率的に情報を入手できています
The company can now obtain information as quickly and efficiently as possible
The company can now obtain information as quickly and efficiently as possible
フロンティア航空は、事前の座席指定や規定の大きさ以上の機内持ち込みの手荷物について課金するなどのコスト削減策で知られます
Frontier Airlines is known for cost-saving measures such as advance seat selection and charging for oversized carry-on bags.
Frontier Airlines is known for cost-saving measures such as advance seat selection and charging for oversized carry-on bags.