Frontier Airlines ends customer service over the phone
米格安航空会社（ＬＣＣ）のフロンティア航空が、航空便に関する情報を必要としたり旅程の変更を望んだりする利用者について、電話による対応を行っていないことがわかりました
It turned out that Frontier Airlines, a low-cost carrier (LCC) in the United States, did not respond by phone to users who needed information about flights or wanted to change their itineraries.
This kind of response started two weeks ago
Frontier Airlines said it has implemented a complete digitization of its means of communication
Passengers who need help or information from Frontier Airlines should use online chatbots and social networks.
Users who need to speak to a live representative can use our 24/7 chat tool
A spokesperson for Frontier Airlines said in a statement that it found that the majority of users prefer to interact through digital channels.
The company can now obtain information as quickly and efficiently as possible
Frontier Airlines is known for cost-saving measures such as advance seat selection and charging for oversized carry-on bags.
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