高島屋オンライン販売のケーキが崩れて届く　220件判明で謝罪し対応(2023年12月24日)

Takashimaya cakes sold online crumbled Apology and response after 220 cases were discovered (2023/12/24)

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大手デパート「高島屋」でオンライン販売されたケーキが一部で崩れた状態で購入客に届いたことが分かり、高島屋はホームページ上で謝罪しました。　
Takashimaya, a major department store, apologized on its website after discovering a cake sold online was delivered to a customer with some parts broken.
問題の商品は「〈レ・サンス〉ストロベリーフリルショートケーキ」で、オンラインストア限定でおよそ2900個が予約販売されました。　
The product in question is "Les Sens Strawberry Frill Shortcake" and approximately 2,900 units were pre-sold exclusively through the online store.
高島屋によりますと、一部で商品が崩れて購入客に届いたことが昨日から報告され、今日午後1時までにおよそ220件が判明したということです。　
According to Takashimaya, since yesterday it has been reported that some products were delivered to customers in a damaged condition and as of 1pm today, about 220 cases have been discovered.
高島屋ではホームページで「大変ご迷惑を掛け、深くおわび申し上げます」と謝罪するとともに、問い合わせの電話窓口を表示しました。　
Takashimaya apologized on its website, saying “We sincerely apologize for the inconvenience caused” and listing a phone number to contact.
希望によっては返金も含めた対応をするということです。　
Depending on the user's wishes, they will accommodate the request, including providing a refund.
原因は現在調査中で、高島屋は「今後一層の管理体制の徹底に努めていく」としています。
The cause is currently under investigation and Takashimaya said: “We will strive to further strengthen our management system in the future.”

大手デパート「高島屋」でオンライン販売されたケーキが一部で崩れた状態で購入客に届いたことが分かり、高島屋はホームページ上で謝罪しました。　

客

Guest, visitor; customer, client, shopper, spectator, audience, tourist, sightseer, passenger

ケーキ

Cake

販売

Sales, selling, marketing

上

From the standpoint of, as a matter of (e.g. fact), in the field of, being of the type of; aboard (a ship or vehicle), on top of, on, above; first volume (e.g. book); superior quality, best, top, high class; going up; governmental, imperial; presenting, showing; ana- (medical, biol.)

状態

Current status, condition, situation, circumstances, state

一部

One part, one portion, one section, some; one copy (e.g. of a document)

購入

Purchase, buy

デパート

Department store; department

大手

Major company, big company; front castle gate; force attacking the front of a castle

ホームページ

Web site, website, web page, webpage, home page, homepage

崩れ

Crumbling, collapse, ruin; has-been, wannabe

分かり

Understanding, comprehension

謝罪

Apology

オンライン

online
問題の商品は「〈レ・サンス〉ストロベリーフリルショートケーキ」で、オンラインストア限定でおよそ2900個が予約販売されました。　

予約

Reservation, appointment, booking, advance order; contract, subscription, pledge

販売

Sales, selling, marketing

商品

Commodity, article of commerce, goods, stock, merchandise

個

Counter for articles; counter for military units; individual

限定

Limit, restriction

問題

Question (e.g. on a test), problem; problem (e.g. societal, political), question, issue, subject (e.g. of research), case, matter; question (i.e. doubt); public discussion, controversy; trouble, problem, inconvenience, difficulty

ストア

Store, shop; stoa (classical greek colonnade or portico); store; stoic

オンライン

online
高島屋によりますと、一部で商品が崩れて購入客に届いたことが昨日から報告され、今日午後1時までにおよそ220件が判明したということです。　

客

Guest, visitor; customer, client, shopper, spectator, audience, tourist, sightseer, passenger

報告

Report, information

今日

Today, this day; these days, recently, nowadays

商品

Commodity, article of commerce, goods, stock, merchandise

時

Time, hour, moment; occasion, case; chance, opportunity, season; the times, the age, the day; tense

一部

One part, one portion, one section, some; one copy (e.g. of a document)

件

Matter, case, item, affair, subject

購入

Purchase, buy

昨日

Yesterday

午後

Afternoon, p.m

崩れ

Crumbling, collapse, ruin; has-been, wannabe

判明

Establishing, proving, ascertaining, identifying, confirming
高島屋ではホームページで「大変ご迷惑を掛け、深くおわび申し上げます」と謝罪するとともに、問い合わせの電話窓口を表示しました。　

迷惑

Trouble, bother, annoyance

大変

Very, greatly; immense, enormous, great; serious, grave, dreadful, terrible; difficult, hard; major incident, disaster

問い合わせ

Enquiry, inquiry, enq, query, interrogation

窓口

Ticket window, teller window, counter; contact person, point of contact

掛け

-clad; in the midst of; tenths (e.g. wholesale price, as tenths of retail price); times (i.e. multiplied by); able-to-seat (of a chair, etc.)

電話

Telephone call, phone call; telephone (device), phone

表示

Indication, expression, showing, manifestation, demonstration; display, displaying; representation

ホームページ

Web site, website, web page, webpage, home page, homepage

謝罪

Apology
希望によっては返金も含めた対応をするということです。　

希望

Hope, wish, aspiration

対応

Interaction, correspondence, coping with, dealing with, support, response, reception; software support, ability of a computer system to run specific software, compatibility

返金

repayment
原因は現在調査中で、高島屋は「今後一層の管理体制の徹底に努めていく」としています。

原因

Cause, origin, source

一層

Much more, still more, all the more, more than ever; single layer (or storey, etc.); rather, sooner, preferably

管理

Control, management (e.g. of a business)

現在

Now, current, present, present time, as of

今後

From now on, hereafter

中

Inside, in; among, within; center (centre), middle; during, while

調査

Investigation, examination, inquiry, enquiry, survey

徹底

Thoroughness, completeness, consistency; thorough enforcement, seeing to it that a policy, etc. is carried out without exception

体制

Order, system, structure, set-up, organization, organisation