【電話応対のマナー】元キャビンアテンダントが上質なビジネスマナーを伝授！

電話

Telephone call, phone call; telephone (device), phone

出版

Publication

様

Mess, sorry state, plight, sad sight; -ways, -wards; in the act of ..., just as one is ..; manner of ..., way of ..

いらっしゃい

Come, go, stay; welcome!

企画

Planning, project, plan, design

部

Department (in an organization), division, bureau; club; part, component, element; category; counter for copies of a newspaper or magazine

商事

commercial affairs

お世話

Help, aid, assistance

営業

Business, trade, sales, operations

第

Ordinal

一

One; best; first, foremost; beginning, start; bottom string (on a shamisen, etc.)

部

Department (in an organization), division, bureau; club; part, component, element; category; counter for copies of a newspaper or magazine

少々

Just a minute, small quantity

お疲れ様

Thank you, many thanks, much appreciated; that''s enough for today

営業

Business, trade, sales, operations

第

Ordinal

二

Two

部

Department (in an organization), division, bureau; club; part, component, element; category; counter for copies of a newspaper or magazine

様

Mess, sorry state, plight, sad sight; -ways, -wards; in the act of ..., just as one is ..; manner of ..., way of ..

企画

Planning, project, plan, design

一

One; best; first, foremost; beginning, start; bottom string (on a shamisen, etc.)

電話

Telephone call, phone call; telephone (device), phone

番

Number (in a series); (one''s) turn; watch, guard, lookout; bout, match

入り

Entering; setting (of the sun); containing, content, audience; income; beginning

部

Department (in an organization), division, bureau; club; part, component, element; category; counter for copies of a newspaper or magazine

商事

commercial affairs

外線

outside telephone line, outer circle

お願い

Request, wish; please

穴

Ass, arse, buttocks; rear, end; acupuncture point; hole, notch

田

Rice field

皆さん

All, everyone, everybody

今

The current ..., this; today''s ..

シーン

Scene

応対

Receiving, dealing with

電話

Telephone call, phone call; telephone (device), phone

ポイント

Point; points (of a railway), switch

持てる

To be able to possess (hold, get, etc.); to be well liked, to be popular, to be pampered (spoiled, doted upon, etc.), to be welcomed; to endure (the tests of time, the elements, etc.), to last; possessed; possessing riches, having wealth

好感

Good feeling, good will, favourable impression, favorable impression

一番

Pair, couple, brace

代表

Representative, representation, delegation, type, example, model

応対

Receiving, dealing with

会社

Company, corporation; workplace

自分

Myself, yourself, oneself, himself, herself; i, me; you

大切

Important, necessary, indispensable; beloved, precious, dear, cherished, valuable; careful

電話

Telephone call, phone call; telephone (device), phone

ポイント

Point; points (of a railway), switch

心構え

preparedness, readiness

受ける

To receive, to get; to catch (e.g. a ball); to be struck by (wind, waves, sunlight, etc.); to sustain (damage), to incur (a loss), to suffer (an injury), to feel (influence); to undergo (e.g. surgery), to take (a test), to accept (a challenge); to be given (e.g. life, talent); to follow, to succeed, to be descended from; to face (south, etc.); to be modified by; to obtain (a pawned item, etc.) by paying a fee; to be well-received, to become popular, to go down well

点

Spot, mark; point, dot; mark (e.g. in exam), score, points; comma; aspect, matter, respect; counter for goods, items, articles of clothing, works of art, etc

意識

Consciousness; awareness, sense; mano-vijnana (mental consciousness, cognizer of sensory information)

時

Time, hour, moment; occasion, case; chance, opportunity, season; the times, the age, the day; tense

応対

Receiving, dealing with

電話

Telephone call, phone call; telephone (device), phone

一つ

One; for one thing; only; (not) even; just (e.g. "just try it")

目

Eye, eyeball; eyesight, sight, vision; look, stare, glance; an experience; viewpoint; stitch, texture, weave; ordinal number suffix; somewhat, -ish

以内

Within, inside of, less than

必ず

Always, without exception, necessarily, certainly, without fail, positively, invariably

出る

To leave, to exit, to go out, to come out, to get out; to leave (on a journey), to depart, to start out, to set out; to move forward; to come to, to get to, to lead to, to reach; to appear, to come out, to emerge, to surface, to come forth, to turn up, to be found, to be detected, to be discovered, to be exposed, to show, to be exhibited, to be on display; to appear (in print), to be published, to be announced, to be issued, to be listed, to come out; to attend, to participate, to take part, to enter (an event), to play in, to perform; to be stated, to be expressed, to come up, to be brought up, to be raised; to sell; to exceed, to go over; to stick out, to protrude; to break out, to occur, to start, to originate; to be produced; to come from, to be derived from; to be given, to get, to receive, to be offered, to be provided, to be presented, to be submitted, to be handed in, to be turned in, to be paid; to answer (phone, door, etc.), to get; to assume (an attitude), to act, to behave; to pick up (speed, etc.), to gain; to flow (e.g. tears), to run, to bleed; to graduate

電話

Telephone call, phone call; telephone (device), phone

スリー

Three

コール

(telephone) call, (telephone) ring; shout, call, chant; call loan (e.g. 30-day call), call money; coal; cold

場合

Case, situation

一言

Single word, a few words, brief comment

正確

Accurate, punctual, exact, authentic, veracious

大切

Important, necessary, indispensable; beloved, precious, dear, cherished, valuable; careful

ポイント

Point; points (of a railway), switch

必ず

Always, without exception, necessarily, certainly, without fail, positively, invariably

取る

To take, to pick up, to harvest, to earn, to win, to choose; to steal; to eat, to have (a meal); to remove (one''s glasses, etc.); to compete (in sumo, cards, etc.), to play

復唱

recital, repetition, rehearsal, repeating an order

直後

Immediately following

言葉

Language, dialect; word, words, phrase, term, expression, remark; speech, (manner of) speaking

通話

Telephone call, talking, calling; counter for telephone calls

受話器

(telephone) receiver

押す

To push, to press; to apply pressure from above, to press down; to stamp (i.e. a passport), to apply a seal; to affix (e.g. gold leaf); to press (someone for something), to urge, to compel, to influence; to overwhelm, to overpower, to repress; to push (events along), to advance (a plan); to do in spite of ..., to do even though ..., to force; to make sure; to be pressed for time; to advance troops, to attack; (of light) to be diffused across an entire surface

取っ

Emphatic prefix

通話

Telephone call, talking, calling; counter for telephone calls

受話器

(telephone) receiver

取る

To take, to pick up, to harvest, to earn, to win, to choose; to steal; to eat, to have (a meal); to remove (one''s glasses, etc.); to compete (in sumo, cards, etc.), to play

持つ

To hold (in one''s hand), to take, to carry; to possess, to have, to own; to maintain, to keep; to last, to be durable, to keep, to survive; to take charge of, to be in charge of

同時に

Coincident with, while, simultaneously

心がけ

Intention, attention, dedication, care, prudence, readiness, mental attitude

際

On the occasion of, circumstances, juncture

方

Direction, way, side, area (in a particular direction); side (of an argument, etc.), one''s part; type, category; field (of study, etc.); indicates one side of a comparison; way, method, manner, means; length (of each side of a square)

受話器

(telephone) receiver

取り次ぐ

To act as an agent for, to intermediate; to announce (someone''s arrival), to answer (the door, the phone), to receive (a guest at reception), to usher in (a guest); to convey (a message)

手

Hand, arm; forepaw, foreleg; handle; hand, worker, help; trouble, care, effort; means, way, trick, move, technique, workmanship; hand, handwriting; kind, type, sort; one''s hands, one''s possession; ability to cope; hand (of cards); direction; move (in go, shogi, etc.)

時々

Sometimes, at times

保留

reserve, putting on hold, deferment; hold (e.g. telephone button), pending

案外

Unexpectedly

聞こえ

Reputation, fame, renown

必ず

Always, without exception, necessarily, certainly, without fail, positively, invariably

応対

Receiving, dealing with

スマート

Smart, stylish; slim

使う

To use (a thing, method, etc.), to make use of, to put to use; to use (a person, animal, puppet, etc.), to employ, to handle, to manage, to manipulate; to use (time, money, etc.), to spend, to consume; to use (language), to speak

電話

Telephone call, phone call; telephone (device), phone

保留

reserve, putting on hold, deferment; hold (e.g. telephone button), pending

最後

Last, end, conclusion, latest, most recent; no sooner than, right after (often having negative consequences); one''s final moments

応対

Receiving, dealing with

電話

Telephone call, phone call; telephone (device), phone

ポイント

Point; points (of a railway), switch

持てる

To be able to possess (hold, get, etc.); to be well liked, to be popular, to be pampered (spoiled, doted upon, etc.), to be welcomed; to endure (the tests of time, the elements, etc.), to last; possessed; possessing riches, having wealth

好感

Good feeling, good will, favourable impression, favorable impression

笑顔

Smiling face, smile

実は

As a matter of fact, by the way, to tell you the truth, to be honest, frankly

全て

Everything, all, the whole; entirely, completely, wholly, all

声

Voice

電話

Telephone call, phone call; telephone (device), phone

コミュニケーション

Communication

ツール

Tool (esp. software, etc.); tour (e.g. tour de france)

笑顔

Smiling face, smile

応対

Receiving, dealing with

姿勢

Attitude, posture, stance, approach, carriage (of the body)

全く

Really, truly, entirely, completely, wholly, perfectly; indeed; good grief (expression of exasperation)

声

Voice

変わり

Change, alteration; unusual state or event, accident, abnormality; difference, distinction

張り

Stretch, tension; resilience, springiness, tone; will-power, pluck, pride

トーン

tone

応対

Receiving, dealing with

前

Ago, before (some event), previously, (minutes) to (the hour); in front (of), before (e.g. the house); head (of a line), front (e.g. of a bus), fore part; in the presence of; helping, portion; privates, private parts

目

Eye, eyeball; eyesight, sight, vision; look, stare, glance; an experience; viewpoint; stitch, texture, weave; ordinal number suffix; somewhat, -ish

今回

Now, this time, lately

ポイント

Point; points (of a railway), switch

上質

Fine quality

際

On the occasion of, circumstances, juncture

言う

To say, to utter, to declare; to name, to call; to go (e.g. "the alarm went ping"), to make a noise

取る

To take, to pick up, to harvest, to earn, to win, to choose; to steal; to eat, to have (a meal); to remove (one''s glasses, etc.); to compete (in sumo, cards, etc.), to play

名前

Name, full name; given name, first name

ポーズ

Pose; pause

例えば

For example, e.g

様

Mess, sorry state, plight, sad sight; -ways, -wards; in the act of ..., just as one is ..; manner of ..., way of ..

風

Method, manner, way, style; appearance, air; tendency; folk song (genre of the shi jing); wind (one of the five elements)

後

After

少し

Small quantity, little, few, something; little while; short distance

名前

Name, full name; given name, first name

空け

Absentmindedness, dreaminess, simpleton, fool

間合い

interval, distance, break, pause; suitable time, appropriate opportunity; distance between opponents (kendo)

気持ち

Feeling, sensation, mood; preparedness, readiness, attitude; thanks, solicitude, sympathy; just a little, somewhat, slightly

大切

Important, necessary, indispensable; beloved, precious, dear, cherished, valuable; careful

応対

Receiving, dealing with

実践

Practice, practising, putting into practice, implementation

電話

Telephone call, phone call; telephone (device), phone

慣れ

Practice, practising, experience